COMMUNITY MANAGER
Company: Jones Street Residential
Location: Lexington
Posted on: October 14, 2024
Job Description:
Company ProfileJones Street Investment Partners, LLC (JSIP) is a
real estate investment sponsor focused on multifamily assets in the
Northeast and Mid-Atlantic. Since its founding in October 2014,
JSIP has acquired properties in eight states, totaling over 6,000
units and over $1.7B of AUM. Jones Street Residential, Inc. (JSR)
is an affiliate of JSIP and was formed in 2017 to provide efficient
and integrated community management for the JSIP portfolio.Job
DescriptionThe Community Manager is responsible for overseeing all
day to day activities of the property. The Community Manager is
accountable for achieving the financial, operational, and business
objectives. The Community Manager is expected to provide
unparalleled customer service, creating a strong sense of community
for all residents. This individual is also responsible for
supervising on-site staff, ensuring all operations are functioning
properly and in accordance with company
standards.Responsibilities
- Lead by example, be a role model for the standards and
behaviors consistent with the core values and culture of Jones
Street Residential.
- Lead and direct leasing professionals that work at the
property.
- Be a market expert. Know the competition, be ahead of market
trends and analyze marketing strategies to position Jones Streets
properties to be the most desirable and highest performing in the
market.
- Ensure properties are rented to fullest capacity, utilize
marketing strategies to secure prospective residents and enhance
closing techniques.
- Demonstrate ability to understand financial goals, operate
asset in owners best interest in accordance with company
requirements.
- Maintain accurate records of all community transactions and
submit on timely basis, including rent rolls, delinquency reports,
move-in/move-outs, invoices, etc.
- Manage resident concerns and requests on a timely basis to
enhance resident satisfaction with management.
- Cost management of capital projects, renovations etc.
- Develop and/or implement resident retention programs, including
resident functions, special promotions and monthly
newsletters.
- Exhibit versatility when managing site by creating and
understanding management strategies to extrapolate the best
performance from each team and each team member.
- Maintain community appearance and confirm all service requests
are recorded, communicated appropriately to maintenance and
completed in a timely manner.
- Strengthen success of staff through ongoing training,
instruction and leadership, providing daily/weekly staff schedules
and assignments.
- Generate necessary legal action, documents and process in
accordance with state and company guidelines.
- Provide appropriate response and handling of all community
emergencies with staff and residents (criminal activity on
community, employee/resident injuries, fires, floods, freezes,
etc.) and distribute all company or community-issued notices.
- Deliver accurate and timely weekly and monthly community &
financial reports.
- Create annual operating budget in conjunction with regional and
corporate management and hold teams accountable for operating
expectations and performance.
- Manage the leasing and renewal process by guiding the team
through effective sales and customer service retention
strategies.
- Create and implement strategies to beat market occupancy,
resident retention, and portfolio rent collections while growing
net operating income at each property consistent with ownership
expectations.
- Perform unit inspections as needed while maintaining community
value and curb appeal.
- Perform other duties as required.Qualifications
- Bachelors Degree
- CAM, ARM, or related industry designations preferred
- CT Real Estate License preferred
- Proficient computer and software skills, specifically Microsoft
Office Suite and Yardi (or comparable property management
software)
- 40B experience desired
- Excellent written and verbal communication skills
- Strong organizational skills and ability to multi-task
- Excellent time management skills and ability to prioritize
work
- Flexibility and ability to think quickly in a fast-paced
environment
- Trustworthy and reliable sensitivity to confidential matters is
requiredBenefits
- Medical, Dental & Vision (100% covered by employer)
- Retirement Plan (401k, IRA)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Parental Leave
- Short Term & Long-Term DisabilityJones Street Residential Inc.
is an equal opportunity employer. Jones Street evaluates qualified
applicants without regard to race, color, religion, gender,
national origin, age, sexual orientation, gender identity or
expression, protected veteran status, disability/handicap status or
any other legally protected characteristic.Powered by
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Keywords: Jones Street Residential, Lynn , COMMUNITY MANAGER, Executive , Lexington, Massachusetts
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